Updated: March 17, 2020
Continuity of our delivery services.
Following the latest decisions to close non-essential businesses and restrictions on the movement of individuals, freight transport activities are maintained.
We therefore continue to ensure your "contactless deliveries", in France and in Europe via GLS TRANSPORT.
However, this context forces us to modify our delivery conditions temporarily:
- Delivery with Mondial Relay network are suspended until further notice.
- Undeliverable packages (in the event of closure or refusal of the recipient) will be automatically returned.
- Packages remaining pending delivery to GLS Transport agencies will be kept for a maximum of two days and will then be returned.
- To preserve the health of our customers and our delivery partners, the delivery of packages will be without signature to avoid any risk of contagion.
The delivery person will indicate the name and first name of the recipient.
The registration of the deliverer's GPS point will establish additional proof of delivery.
Our company will of course return to standard procedures at the end of the epidemic episode.
We invite you to contact your commercial contacts for any question or modification of your shipments. You can also visit our website where we will post daily news.